Field Service Workflows
Anark Core allows service providers to associate technical web content with work instructions for field service and quality management, together with activities-based collaboration for operational problem solving. Work items featuring technical content and the collection of quality-inspection data can be authored by subject matter experts and executed in the field, providing critical insight into service processes.
Context for Work Orders
Work orders and associated quality plans often lack cohesion between the overarching process and the operational context needed in the field. Anark Core brings easy-to-understand operational context to maintenance processes, with support for mobile and wearable devices.
Connect cross-functional teams to solve problems and improve quality with easy-to-use, social-media-style collaboration, with graphical mark-up and user-uploaded content. Traditionally siloed functional areas can collaborate with technical data, substantially improving product and services outcomes.
Collect Quality Information
Anark Core can collect quality information from the field in the correct technical context, assuring that the intent of a service quality plan is understood. Quality information can be populated in-context with content that includes drawings, schematics, photos, videos, or 3D data.
Digital Thread for Maintenance
Bring together the technical content needed for service organizations and vendors, with the human know-how of the extended enterprise.
Benefits for Field Service
- Provides mobile access to rev-controlled technical content in the field, with support for disconnected workflows and printing when needed,
- Allows service quality information to be collected in context with with graphical work instructions, for operational clarity,
- Facilitates operational problem solving through collaboration with technical web content and user-uploaded content such as photos from the field, and
- Allows IOT and quality data to be presented in context with digital twin content, for example from tooling or test equipment.