Field Service

Field Service Workflows

Anark Core allows service providers to associate technical content such as technical data packages (TDP) or digital work instructions (DWI) with service operations and quality characteristics, together with activities-based collaboration for operational problem solving.  Interactive procedures and work instruction content can be authored by subject matter experts, or published from documents generated from other tools.

Context for Work Orders

Work orders and associated quality plans often lack cohesion between the overarching process and the operational context needed in the field.  Anark Core brings easy-to-understand operational context to maintenance processes, with support for mobile and wearable devices.

360 Collaboration

Connect cross-functional teams to solve problems and improve quality with easy-to-use, social-media-style collaboration, with graphical mark-up and user-uploaded content.  Traditionally siloed functional areas can collaborate with technical data, substantially improving product and services outcomes.

Collect Quality Information

Anark Core can collect quality information from the field in the correct technical context, assuring that the intent of a service quality plan is understood.  Quality information can be populated in-context with content that includes drawings, schematics, photos, videos, or 3D data.

Digital Thread for Maintenance

Solve asset maintenance problems by connecting a technical-content-rich Digital Thread within service organizations, to service vendors, and upstream within the extended enterprise.

Benefits for Field Service

  • Provides mobile access to rev-controlled TDP and DWI content in the field, with support for disconnected workflows,
  • Allows service quality information to be collected in context with TDP and DWI content, for operational clarity,
  • Facilitates operational problem solving through collaboration including user-uploaded content such as photos from the field, and
  • Allows IOT data to be presented in context with digital twin content, for example from tooling or test equipment.

Evaluation

For more information about how Anark Core can transform your business, please let us know how we can best contact you.